Terms & Conditions for piok

Acceptance of Terms

By accessing the piok website, creating a player account, making a deposit, placing a bet, or using any feature of the piok platform in any capacity, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms & Conditions, including any documents incorporated by reference such as our Privacy Policy, Responsible Gaming Policy, and any applicable promotional terms.

These Terms & Conditions apply to all visitors, registered players, and any other person who interacts with the piok platform in any way. The terms govern all aspects of your relationship with piok, including account management, financial transactions, game participation, bonus entitlements, and dispute resolution.

Eligibility

To register and maintain an account with piok, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. piok strictly enforces the 21+ age restriction. Any person under 21 years of age is prohibited from creating an account, making a deposit, or participating in any game or betting activity on the platform.
• You must be a natural person — corporate entities, trusts, partnerships, and other legal structures may not register as players.
• You must be accessing the platform from a jurisdiction where online betting is not explicitly prohibited for your personal use.
• You must not be subject to any self-exclusion order, either placed through piok or through any other recognised responsible gaming programme that covers the piok platform.
• You must not have had a prior piok account closed for breach of these Terms & Conditions.
• You must be acting on your own behalf and not as an agent, representative, or nominee for any third party.

piok reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

Account Registration

Each eligible player may register one single account on the piok platform. The operation of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, payment methods, or devices — is strictly prohibited and constitutes a material breach of these terms.

During registration, you are required to provide accurate, complete, and current information. This includes your legal full name, date of birth, email address, phone number, and the payment method you intend to use. You must notify piok promptly if any of your registered details change.

Account credentials — your username and password — are personal to you and must not be shared with, disclosed to, or used by any other person. piok will not be liable for any loss or damage arising from your failure to keep your credentials secure. If you suspect that your credentials have been compromised, you must contact piok support at [email protected] immediately.

Deposits & Withdrawals

piok supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Payment method availability may vary and is subject to change. The current list of active methods is always displayed in the cashier section of your account.

The following financial conditions apply to all transactions on piok:

• Minimum Deposit: ৳500 per transaction.
• Minimum Withdrawal: ৳500 per transaction.
• Deposits via bKash, Nagad, Rocket, and Upay are credited to your piok account instantly under normal operating conditions.
• Withdrawals to bKash and Nagad are typically processed within approximately 15 minutes of approval. Bank transfer withdrawals may take longer depending on the receiving institution.
• Withdrawals may only be made to a payment method that is registered in the same name as your verified piok account. Third-party withdrawals are not permitted under any circumstances.
• piok does not charge a transaction fee on deposits or withdrawals. However, your payment provider may apply their own charges — piok has no control over and accepts no responsibility for third-party fees.
• piok reserves the right to request additional verification before processing any withdrawal, particularly for first withdrawals or withdrawals above a defined threshold.

In the event of a technical error that results in an incorrect balance being credited to your account, you are obligated to notify piok support immediately. Any funds credited in error remain the property of piok and must not be wagered or withdrawn. piok may reverse any erroneous credits at any time without prior notice.

Betting Rules

All bets placed on the piok platform are subject to these Terms & Conditions as well as the specific rules applicable to each sport, market, or game type. It is your responsibility to read and understand the applicable rules before placing any bet.

The following general betting rules apply across all piok products:

• All bets are final once confirmed. piok does not allow cancellations of accepted bets except in circumstances defined within the specific market rules (for example, a match abandonment or event postponement).
• Odds are displayed at the time of bet placement. The odds accepted by the system at the moment your bet is confirmed are the odds that apply to your bet — subsequent odds movements do not affect confirmed bets.
• In-play (live) bets are subject to temporary suspension of markets during critical moments in a match (e.g., wicket falls, power plays, DLS recalculation). Bets placed immediately before a market suspension are subject to review for integrity purposes.
• piok reserves the right to void any bet where there is reasonable evidence of a pricing error, match-fixing suspicion, or data feed failure. In such cases, the stake will be returned to your account balance.
• Maximum stake limits and maximum payout limits apply and vary by market. These limits are displayed within the betting slip at the time of bet placement.
• Accumulator and combination bets are available on selected markets. The rules for multi-bet void treatment (e.g., one leg voided — does the accumulator stand as a reduced fold?) are detailed in the specific betting product rules section of your account.

Bonuses & Promotions

piok offers various bonuses and promotional offers to eligible players from time to time, including but not limited to welcome bonuses, deposit match bonuses, free bets, cashback offers, and tournament-specific promotions tied to events such as BPL, IPL, and T20 World Cup campaigns, as well as seasonal offers aligned with Eid, Pohela Boishakh, and other significant dates in the Bangladeshi calendar.

The following general terms apply to all piok bonuses unless superseded by specific promotional terms communicated at the time of the offer:

• All bonuses are subject to wagering requirements that must be met before bonus funds or any winnings derived from bonus funds can be withdrawn. The specific wagering multiplier applicable to each offer is stated in the offer communication.
• Bonus funds are separate from real-money funds and are subject to different withdrawal conditions. Real-money balances are used first in wagering calculations unless otherwise specified.
• Only one bonus may be active at any time per account unless a specific promotion explicitly states otherwise.
• Bonuses are non-transferable and have no cash value. They may not be exchanged for real money until all applicable wagering requirements have been satisfied.
• piok reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice. Changes will not affect bonuses already accepted and in progress of being wagered, except where fraud or abuse is detected.
• Bonus abuse — including but not limited to the operation of multiple accounts to claim the same offer more than once, collusion between players to meet wagering requirements artificially, or exploitation of pricing errors — will result in disqualification from the offer, forfeiture of related winnings, and may result in permanent account closure.

Prohibited Conduct

The following activities are strictly prohibited on the piok platform. Engaging in any prohibited conduct constitutes a material breach of these Terms & Conditions and may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where applicable.

• Fraud and Misrepresentation: Providing false identity information, using stolen payment credentials, or misrepresenting your age or eligibility in any way.
• Multiple Accounts: Registering or operating more than one piok account in your own name or on behalf of any third party.
• Collusion: Coordinating with other players to manipulate the outcome of any game, betting market, or bonus wagering calculation.
• Arbitrage and Matched Betting: Systematically exploiting pricing inefficiencies between piok and other platforms to guarantee profit irrespective of outcome.
• Automated Betting: Using bots, scripts, software, algorithms, or any automated system to place bets, navigate the platform, or interact with games on your behalf.
• Money Laundering: Using the piok platform for the purpose of concealing the origin of funds or cycling deposits and withdrawals to disguise financial activity.
• Chargebacks: Initiating a chargeback, reversal, or dispute with your payment provider for a transaction that was validly processed by piok. Chargebacks are treated as fraud and will result in permanent account closure and potential legal action.
• Interference: Attempting to gain unauthorised access to the piok platform, its servers, databases, or any other player's account. Any form of hacking, injection, reverse engineering, or technical tampering is strictly prohibited.

Intellectual Property

All content on the piok platform — including but not limited to the piok brand name, logo, website design, graphics, text, game interfaces, software, and data feeds — is the intellectual property of piok or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the piok platform for personal, non-commercial entertainment purposes only. This licence does not grant you any right to:

• Copy, reproduce, distribute, or republish any content from the piok platform without prior written consent.
• Modify, adapt, translate, or create derivative works based on piok content.
• Use piok's brand name, logo, or trademarks in any manner that implies endorsement, association, or partnership without explicit written authorisation.
• Scrape, crawl, or systematically extract data from the piok platform by automated means.

Game content provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remains the intellectual property of those respective studios and is licensed to piok for use on this platform. Your use of those games is additionally governed by the terms of those studios as communicated within the relevant game interfaces.

Limitation of Liability

To the fullest extent permitted by applicable law, piok's total liability to you for any claim arising out of or in connection with your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount of funds deposited by you into your piok account in the 30 days immediately preceding the event giving rise to the claim.

piok shall not be liable for any of the following, regardless of the cause:

• Loss of profits, revenue, or anticipated earnings.
• Loss of data or corruption of data.
• Indirect, consequential, incidental, or special losses of any kind.
• Service interruptions, platform downtime, or data feed delays caused by events outside piok's reasonable control, including but not limited to telecommunications failures, power outages, internet service disruptions, DDoS attacks, or force majeure events.
• Actions or omissions of third-party payment processors, including delayed or failed transactions via bKash, Nagad, Rocket, or banking partners.

The piok platform and all content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by applicable law.

Privacy & Data

piok collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference and is available at /privacy-policy. By agreeing to these terms, you also acknowledge and accept the Privacy Policy.

Key data principles applied by piok include:

• Personal data is collected only for the purposes of account management, payment processing, fraud prevention, regulatory compliance, and platform improvement.
• Your data will not be sold to third parties for marketing purposes.
• piok uses 256-bit SSL encryption to protect data transmitted between your browser or device and the piok platform.
• You have the right to request access to the personal data piok holds about you by contacting support at [email protected].
• Data retention periods are governed by the Privacy Policy and applicable legal requirements for financial records.

Responsible Gaming

piok is committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of financial or personal harm. The following responsible gaming tools are available to all registered players from within the account settings area:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Receive automatic notifications when you have been logged in for a specified period.
• Self-Exclusion: Request a temporary or permanent exclusion from the piok platform. Self-exclusion requests are processed within 24 hours and, once active, cannot be reversed during the selected exclusion period.
• Reality Checks: Enable regular pop-up summaries showing your net gaming activity during your current session.

piok enforces a strict 21+ only policy. If you believe you may have a problem with gambling, we encourage you to use the self-exclusion tools immediately and contact our support team at [email protected]. You may also seek help from recognised gambling support organisations. Please refer to the full Responsible Gaming page at /responsible-gaming for detailed guidance.

Termination & Account Closure

Either you or piok may terminate the account relationship at any time. The following conditions apply to termination:

Closure by the Player: You may request account closure at any time by contacting piok support at [email protected]. Before closure is completed, any pending bets will be settled and any remaining balance (subject to verification) will be returned to your registered payment method. Accounts under active investigation may not be closed until the investigation is concluded.

Closure by piok: piok reserves the right to suspend, restrict, or permanently close any account for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to pass identity or age verification checks.
• Reasonable suspicion of fraud, collusion, money laundering, or any other prohibited conduct.
• Provision of false information during registration or at any subsequent point.
• Account inactivity for a continuous period of 12 months or more.
• Legal or regulatory requirement to do so.

In cases of account closure by piok due to breach, piok reserves the right to withhold balances pending investigation. Where a material breach is confirmed — such as fraud or bonus abuse — balances may be forfeited in their entirety.

Amendments to Terms

piok reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, piok will notify registered players via the email address on file or through a prominent notice displayed on the platform at the time of login.

Amendments take effect from the date specified in the update notice. Continued use of the piok platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the platform and may request account closure before the effective date of the changes.

The version number and effective date at the top of this document allow you to identify the current version in force at any given time. Previous versions are available on request from [email protected].

Governing Law & Disputes

These Terms & Conditions are written in English and are to be interpreted in accordance with their plain English meaning. In the event of a dispute, the following resolution process applies:

1. Step 1 — Contact Support: Raise your dispute in writing to the piok support team at [email protected] within 30 days of the event giving rise to the dispute. Include your account username, a description of the issue, and any supporting information.
2. Step 2 — Internal Review: piok will acknowledge your dispute within 3 business days and provide a full written response within 14 business days of receipt. All time calculations are based on Bangladesh Standard Time (BST, UTC+6).
3. Step 3 — Final Decision: piok's written response following the internal review constitutes its final position on the matter. piok's determination on all questions of fact relating to the operation of the platform, game outcomes, and transaction records is final and binding.

These Terms & Conditions and any dispute arising from them shall be subject to the jurisdiction and courts applicable to the player's country of residence, to the extent that such jurisdiction is consistent with applicable law.

Contact Information

If you have any questions about these Terms & Conditions, wish to exercise any of your rights described herein, or need to contact piok for any account-related reason, please reach our support team using the details below. All communications must be in English.

Please do not send sensitive personal documents (such as NID scans or bank statements) via unsolicited email. Our support team will initiate a secure upload process for KYC documentation when required.