piok Frequently Asked Questions

How do I create an account on piok?

Creating a piok account takes under two minutes. Visit piok.io, click the registration link, and fill in your username, email address, mobile number, and a secure password. You must confirm that you are at least 21 years old and agree to the Terms & Conditions. Once submitted, a verification email or SMS is sent to confirm your details before your account is fully active.

What documents are required for KYC verification on piok?

piok requires standard KYC documents before processing your first withdrawal. Accepted documents include a National ID Card (NID), passport, or driving licence for identity verification, plus a recent utility bill, bank statement, or mobile banking statement (bKash, Nagad, or Rocket) for address verification. Documents should be clear and unexpired. KYC review typically completes within one business day during Bangladesh Standard Time (BST, UTC+6) working hours.

I forgot my piok login password — how do I reset it?

To reset your piok password, go to the login page and click "Forgot Password". Enter the email address linked to your account, and a password reset link will be sent to your inbox within a few minutes. Follow the link, set a new strong password, and log in as normal. If you do not receive the email, check your spam folder or contact [email protected] for manual assistance.

Can I have more than one piok account?

No. piok strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms & Conditions and may result in permanent suspension of all linked accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation before it affects your standing.

How do I close my piok account permanently?

To permanently close your piok account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and the reason for closure. Our team will process the request within 48 hours. Any remaining balance will be withdrawn to your registered payment method (bKash, Nagad, or Rocket) before the account is closed, provided KYC has been completed.

How do I deposit money into my piok account using bKash?

To deposit via bKash on piok, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a piok bKash merchant number. Open your bKash app, choose "Send Money" or "Payment", enter the provided number and your deposit amount, then confirm with your bKash PIN. Return to piok and enter the bKash transaction ID to complete the deposit. Minimum deposit is ৳500 and funds typically appear instantly.

How long does a Nagad deposit take to appear in my piok balance?

Nagad deposits on piok are processed instantly in the vast majority of cases — your balance updates within seconds of a successful transfer. In rare cases during peak hours or network delays, it may take up to 5 minutes. If your balance has not updated after 15 minutes and the Nagad transaction shows as successful on your end, contact piok support at [email protected] with your Nagad transaction ID and deposit amount.

What is the minimum withdrawal amount on piok?

The minimum withdrawal amount on piok is ৳500 per transaction. Withdrawals can be made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, Islami Bank, City Bank, or Sonali Bank. The withdrawal method must match a payment method you have previously used to deposit, unless otherwise approved by the piok support team during a manual review.

How long do piok withdrawals take to process?

piok processes withdrawal requests within 24 hours on business days (Bangladesh Standard Time, UTC+6). Mobile banking withdrawals via bKash, Nagad, and Rocket are typically the fastest, often completing within 1-4 hours once approved. Bank transfer withdrawals to DBBL, BRAC Bank, or Sonali Bank may take 1-3 business days depending on the receiving bank's processing schedule. Pending KYC verification can delay a first withdrawal.

Does piok charge any fees on deposits or withdrawals?

piok does not charge any internal platform fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges as part of their service. Bank transfer withdrawals to accounts with Dutch-Bangla Bank, Islami Bank, or Sonali Bank are also free on the pi ok side, though your bank may apply its own interbank transfer charges.

Can I use Rocket (Dutch-Bangla Mobile Banking) to deposit on piok?

Yes, Rocket (Dutch-Bangla Mobile Banking) is a fully supported deposit and withdrawal method on piok. The process is identical to bKash and Nagad — select Rocket in the Deposit section, transfer funds to the provided piok merchant number using your Rocket app, and submit the transaction ID on the piok platform to confirm. The minimum deposit via Rocket is ৳500 and transfers are processed instantly.

What cricket betting markets are available on piok?

piok offers an extensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI series featuring the Bangladesh Tigers. Available markets include match winner, innings totals, top batsman, top bowler, player performance props, live in-play betting, and over-by-over specials. Markets are published ahead of each fixture and odds update in real time during live matches.

How does live in-play cricket betting work on piok?

Live in-play betting on piok allows you to place bets on cricket matches while they are in progress. Odds refresh ball-by-ball based on the match situation. To place a live bet, navigate to the Cricket section during a live fixture, select your market, enter your stake, and confirm before the market suspends for the next delivery. Markets may briefly suspend during wickets, boundaries, or other key moments. A stable internet connection is recommended for the best live betting experience.

Is the piok slots and casino software provably fair?

piok exclusively partners with internationally recognised game studios whose titles are independently certified for fairness, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All slots use certified Random Number Generator (RNG) technology audited by independent testing laboratories. Published Return to Player (RTP) percentages for each slot title are available within the game information panel. piok does not host proprietary in-house games.

Can I play piok games on my mobile phone?

Yes, piok is fully optimised for mobile play on both Android and iOS devices through a responsive mobile browser experience — no app download is required. Simply visit piok.io in your mobile browser (Chrome, Safari, or Firefox recommended) and the site adapts automatically to your screen size. All game categories including cricket betting, slots, and live casino are accessible on mobile, and deposits and withdrawals via bKash, Nagad, and Rocket work seamlessly on mobile as well.

What is the Return to Player (RTP) on piok slots?

RTP (Return to Player) is the theoretical percentage of wagered money a slot pays back over a large number of spins. On piok, RTP varies by game title and provider — most certified slots from Pragmatic Play, NetEnt, and Microgaming carry RTPs in the range of 94% to 97%. The exact RTP for each game is displayed in the game's information or help panel before you start playing. Higher RTP indicates better long-term average returns to the player.

What welcome bonus does piok offer to new players?

piok offers a welcome bonus to newly registered and verified players on their first deposit. Bonus details, including the match percentage and maximum bonus amount in BDT, are displayed on the piok promotions page at the time of registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in, as conditions such as minimum odds, eligible games, and expiry periods apply.

What does wagering requirement mean on piok bonuses?

A wagering requirement (also called a rollover requirement) specifies how many times you must wager your bonus amount before the resulting winnings become withdrawable. For example, if piok grants a ৳1,000 bonus with a 10x wagering requirement, you must place bets totalling ৳10,000 using that bonus before cashing out. Different games may contribute differently towards clearing the requirement — slots typically contribute 100%, while live casino games may contribute less. Your current wagering progress is visible in the My Account section.

Does piok offer free spins or reload bonuses?

Yes, piok runs ongoing promotions beyond the initial welcome bonus, including free spin offers on selected Pragmatic Play and NetEnt slot titles, reload bonuses on subsequent deposits, and seasonal promotions tied to major cricket events such as BPL season, T20 World Cup, and Eid. Promotion availability changes regularly. Check the piok promotions page after logging in to see currently active offers applicable to your account tier and location.

Can my piok bonus expire if I do not use it?

Yes. All piok bonuses and free spins carry an expiry date, which is stated in the individual promotion's terms. Typically, welcome bonuses expire within 7–30 days of being credited if wagering requirements have not been met. Expired bonuses and any associated winnings are forfeited automatically. To avoid losing a bonus, check your active bonuses in the My Account section and plan your gameplay accordingly within the validity window.

Why was my piok bonus cancelled or removed from my account?

piok reserves the right to cancel a bonus if a player violates the bonus terms — common reasons include placing restricted bet types (e.g., low-odds bets to clear wagering), using multiple accounts, making a chargeback, or failing to complete KYC within the required timeframe. If you believe a bonus was cancelled in error, contact [email protected] with your username and bonus reference within 7 days of the removal, and the team will review the case.

Is piok safe to use and is my personal data protected?

piok uses 256-bit SSL encryption across all pages and transactions to protect your personal and financial data in transit. Stored data is handled in accordance with the piok Privacy Policy, which details what information is collected, how it is used, and the security measures in place. piok does not sell or share your personal data with third-party marketing companies. For full details on how your data is protected, review the Privacy Policy at piok.io/privacy-policy.

Is piok legal to use in Bangladesh?

piok operates as an online betting platform serving the Bangladesh market and takes the legal and regulatory landscape of the region seriously. Players are responsible for understanding and complying with the laws applicable to online gambling in their jurisdiction. piok does not make specific claims about licensing from Bangladeshi government bodies. We recommend players review applicable local regulations. piok is committed to operating as a safe, transparent, and reliable platform for Bangladeshi players.

What is the minimum age to play on piok?

The minimum age to register and play on piok is 21 years. This is a strict, non-negotiable requirement applied to all players regardless of location within Bangladesh. Age is verified as part of the KYC process before any withdrawal is approved. If piok determines that a player is under 21, the account is immediately suspended, access is removed, and any balances are handled in line with the Terms & Conditions. Underage gambling is taken extremely seriously on this platform.

How do I self-exclude from piok if gambling is becoming a problem?

If you feel gambling is negatively affecting your life, piok strongly encourages you to use the self-exclusion tool. Email [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period: 6 months, 1 year, 2 years, or indefinite. Self-exclusion takes effect immediately upon confirmation and cannot be reversed before the period ends. During exclusion, your account is fully suspended and you will not receive any promotional communications from piok.

Can I set deposit limits on my piok account?

Yes. piok provides deposit limit tools that let you cap your daily, weekly, or monthly deposits. Default limits are ৳20,000 per day, ৳80,000 per week, and ৳2,00,000 per month. You can request a lower limit at any time by emailing [email protected] — reductions take effect immediately. Requests to increase a previously reduced limit are subject to a mandatory 48-hour cooling-off period to protect against impulsive decisions. These tools are part of piok's broader Responsible Gaming framework.

How do I contact piok customer support?

The primary way to contact piok support is by emailing [email protected]. Our team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6). For urgent matters such as account suspension, self-exclusion, or suspected unauthorised access, include "URGENT" in the subject line to flag your message for priority handling. All communications are handled in English and treated with full confidentiality. There is currently no telephone support line.